T E R M S A N D C O N D I T I O N S
A deposit is due at the time of your order. Depending on the nature of your order, a deposit (typically $75.00) will be requested before proofing starts. The deposit will be applied to the total amount due for the wedding invitations/other products. The deposit is non-refundable. The remaining balance must be paid in full before sending to print.
It is your responsibility to carefully review your proofs for any error. That includes: spelling, layout, website URLS, phone numbers, directions, etc. Once you give your final approval any errors are corrected at your expense.
Most styles of invitations must be ordered in sets of 25. It is recommended that you order a minimum of 10 extra for keepsakes and any last minute guests.
First digital proofs are sent to the client via email within 4 business days from deposit. Proofs turnaround after the first proof is 2 business days.
Once we receive your unofficial proofs approval, we will create your remaining balance invoice (see below for payments methods available). Final payment is due before bulk printing. Once your payment is received, we will be sending a digital sign off for you to return to us via email. At this point you may also request a hard copy sent to you free of charge to approve. Please note that there are limitations to this: letterpress, foil press, laser cut, thermography and other special printing methods require the creation of a die and in these cases a hard copy sample CANNOT be created free of charge. A minimum charge of $50.00 will be required for a hard copy sample in these cases, the amount will be detailed at the time of the request according to the nature of the print job.
Current processing time after FINAL PROOFS APPROVAL given by the client, is 8 business days for flat cards, 9-12 business days for embellished cards, pocketfolds, laser cut, and 15-20 business days for specialty printing jobs. Large quantities (over 300 pieces) may require additional processing time.
Designed with Amore LLC reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes and estimates are valid for 30 days.
All designs and concepts are property of Designed with Amore LLC, which retains all rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
Orders may be considered RUSH if they are needed within a 5 week turnaround. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 15% to your order total. Final payment is due prior to printing
Designed with Amore LLC currently accepts cash, check and credit cards. There is a $25 fee for returned checks. All payments, including checks must be cashed before printing begins.
RETURNS AND CANCELLATIONS
If there is a need to cancel your order, please contact Designed with Amore LLC right away. If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on the part of Designed with Amore, we will do our best to correct the problem
All shipping and postage will be assumed by the client. Designed with Amore LLC is not responsible for any damages incurred during shipping and/or mailing or invitations that are not delivered. Any shipping charges will be added to your final invoice. You may also pick-up your order to avoid shipping charges.
Unless otherwise requested by the customer, our packages will be shipped via USPS Priority mail, and delivery may require a signature based on the total price of the package.
Designed with Amore LLC does ship internationally. Unless otherwise requested by the customer, our packages will be shipped via USPS Priority mail, and delivery may require a signature based on the total price of the package. International charges will be based on current charges on usps.com. Please note that international packages will go through customs and can be retained for a short to a long time. Designed with Amore LLC will not be responsible for the time the package is retained in customs. Although we mark all our international shipments as “Gifts” to avoid high duty charges, these may still apply to your package. The client is solely responsible for duties and taxes payments at the time of delivery.
MAILING YOUR INVITATIONS
Mailing single Invitations occasionally incur additional postage because of their weight, or due to the shape of the finished piece. Designed with Amore LLC is not responsible for overcharge in postage, or for invitations or stationery that is lost in the mail or is destroyed through the mailing process. It is your responsibility to check pricing with your post office at the time of purchase.
BUSINESS HOURS AND INFORMATION
Our studio is a home-based studio, our location is:
You can reach us via email at [email protected] , you may also call us at +1(586)335-9046 or you can use our Live Chat service (bottom right corner), if we are not online we will be getting your message and reply as soon as possible
Our Business hours are Monday ~ Friday : 9.00am – 6.00pm (EST)
**Please note Saturday and Sunday Designed with Amore is off duty for family days. We may check and at times respond to email in case of urgencies. We thank you for respecting our personal lives.**